Scope

This Privacy Policy applies to information collected through the public InFaith website, online forms, campaign or application pages that link to this policy, donation-related interactions that begin on or through our web properties, and direct communications with InFaith staff.

It also applies to limited one-to-one operational text messaging with InFaith staff using approved business communication tools. It does not replace separate platform-specific terms that may apply when you use third-party services, payment processors, or external sites linked from our pages.

Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

• Identity and contact information, such as name, email address, postal address, phone number, and organization or church affiliation.
• Communications data, such as message content, attachments, contact preferences, and records of inquiries or support conversations.
• Application or ministry-related submission data, such as information you provide in forms, questionnaires, or requests for follow-up.
• Donation or transaction-related information submitted through integrated giving tools, subject to the policies of the payment and donation platform handling the transaction.
• Technical and usage information, such as browser type, device characteristics, referring pages, IP address, pages visited, and approximate usage patterns.
• Cookie and analytics information used to improve site functionality, understand usage trends, and maintain service reliability.

How We Use Information

We may use personal information for the following purposes:

• To operate, maintain, and improve the InFaith website and its public content.
• To respond to questions, applications, requests for information, and ministry-related communication.
• To coordinate direct one-to-one communication with donors, applicants, missionaries, ministry contacts, or other individuals who contact us or request a response.
• To support donation-related workflows, acknowledgments, and related operational processes.
• To maintain security, prevent misuse, monitor technical performance, and investigate suspected fraud or abuse.
• To meet legal, regulatory, financial, tax, recordkeeping, and compliance obligations.
• To document user preferences, including communication preferences and opt-out requests where applicable.

Text Messaging and Direct Communication

InFaith may use text messaging for direct, individual communication between a staff member and a person who has contacted us, requested follow-up, or is engaged in an ongoing ministry, donor, applicant, or operational conversation. This texting channel is intended for person-to-person communication, not bulk promotional marketing.

How this texting is used

• To answer questions or continue a conversation you started with InFaith.
• To coordinate meetings, follow up on submitted forms or applications, or communicate operational details.
• To provide direct support or ministry-related communication requested by or relevant to the recipient.

What this section does not cover

• It does not describe a promotional SMS campaign or mass-marketing text program.
• It does not replace the donor-initiated text-to-give experience operated separately through InFaith's donation tooling.

Message terms

• Message frequency varies based on your interaction with InFaith.
• Message and data rates may apply based on your wireless carrier plan.
• You can opt out of ongoing SMS communication by replying STOP where technically available or by contacting us directly.
• You may request assistance by replying HELP where technically available or by contacting us using the information at the end of this policy.

How We Share Information

We may share information only as reasonably necessary for legitimate organizational operations, including:

• With service providers or vendors that support website hosting, forms, communications, analytics, security, or donation processing.
• With platform providers involved in delivering a requested interaction, such as a giving platform, email service, or business communication system.
• Within InFaith, when staff need the information to respond to you, administer a program, or support an operational process.
• When disclosure is required by law, legal process, audit, enforcement need, or to protect rights, safety, security, and organizational integrity.
• As part of a restructuring, merger, or transfer of organizational operations, if permitted by law and subject to appropriate confidentiality handling.

We do not state or imply that personal information or SMS consent is sold for advertising use. Any sharing is limited to what is necessary to operate the website, support communications, and carry out ministry-related or administrative functions.

Cookies and Analytics

The InFaith website may use cookies, embedded content, log files, analytics tools, and similar technologies to help the site function, understand traffic patterns, improve usability, and maintain security.

• Essential technologies may be used to support site operation, session handling, and security.
• Analytics technologies may be used to understand how visitors engage with the website.
• Third-party embedded tools or external links may set their own cookies or collect data under their own policies.

You may be able to control cookies through your browser settings. Blocking certain cookies may affect site behavior or the availability of some features.

Security and Retention

InFaith uses reasonable administrative, technical, and organizational measures to help protect information from unauthorized access, misuse, alteration, or disclosure. No method of internet transmission or electronic storage is completely secure, so absolute security cannot be guaranteed.

We retain information for as long as reasonably necessary to fulfill the purposes described in this policy, support ministry and administrative operations, preserve records, resolve disputes, enforce agreements, and comply with legal or financial obligations.

Your Choices and Rights

Depending on your location and the nature of your interaction with InFaith, you may be able to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate or outdated information.
• Ask questions about how your information is used.
• Request that we honor communication preferences, including a request to stop ongoing direct text communication.
• Ask us to review or delete information where applicable and where retention is not otherwise required.

We may need to verify your identity before acting on certain requests, and some records may be retained where necessary for compliance, financial, security, or operational reasons.

Children's Privacy

The InFaith website is not directed to young children for the purpose of independently submitting personal information. If you believe a child has provided personal information inappropriately, please contact us so we can review the situation and take appropriate action.

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in law, technology, website operations, communication tools, or organizational practices. When this page is updated, we will revise the "Last updated" date shown above. Material changes will take effect when the updated policy is posted unless another effective date is stated.

Contact Information

Questions about this Privacy Policy, website privacy practices, or direct text messaging practices may be sent to: